Last Updated: April 1, 2017
If you choose to work with me, in any capacity or purchased any of my products, please make sure you have read and agree to the following terms and conditions. I, Artiatesia reserve the right to amend this policy at any time. (Download a PDF Version of all of this site’s policy statements)
Business Office and Procedures
Hours of Business
Although I’m a one-woman operation (for now), I have operating hours just like any other business, both online and brick and mortar. I work Tuesdays from 10:00am-7:00pm EST and Wednesday through Friday from 10:00am-4:00pm EST. I am closed for business on Mondays, weekends and holidays. The only time I will do work on weekends (or holidays) is if I am planning to go away for an extended period of time or I’m doing a rush job. You will be given advance notice, if your project falls during a holiday break or when I’m taking time off.
I would love to be able to answer every single email and phone call as they come in. However, if I do so I would not get any work done. All phone calls are By Appointment Only and have been dedicated to Tuesdays only. I want to be fully available to give you my undivided attention. You can always email me for a faster response, although I only check email twice a day (once in the morning and again late afternoon). Any emails received after 4:00pm EST, will be answered the next business day (on a Friday, it will get answered on Tuesday). This may sound very complicated but its necessary in order for me to run my business as productive as possible.
Spec Work is doing work without the guarantee of payment. I will not do any work first and allow you to pay afterwards. I have products and services for every budget and even offer payment plans.
Payments, Cancellations & Refunds
Forms of Payments Accepted
I use PayPal to invoice and collect payments. Alternative payment methods may be added in the future. PayPal is free, secure, and easy to use. In most cases, you will not need a PayPal account to submit payment. You can pay using your funds in you PayPal account or a Credit/Debit Card.
Refund & Cancellation Policies
I am determined to provide you with my best work and aim to please. Each of my services has their own refund policy outlined below.
- eBooks, Printables and other Digital Offerings
The copyright to all digital download PDF files remains with the creator, Artiatesia Deal. Files are intended for personal use by the single purchaser, and may not be copied, shared, distributed or resold. Due to the digital nature of these items, no refunds will be provided once the files have been sent.
Customer satisfaction is of the utmost important to me, and although I do not issue refunds on digital downloads, if you are experiencing any unforeseen issues with your purchase, please notify me immediately via email and I will work with you directly to resolve your issue.
These files are provided as a PDF. Please make sure you can open/read these types of files before purchasing. You have 24 hours to download your purchase. If you choose to create an account (which is free to do), you will have continuous access to all of your purchases.