Last Updated: July 2, 2018
The terms “we,” “us,” and “our” refer to Artiatesia Deal, who is the owner of this site. The term “site” refers to artiatesiadeal.com. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.
We reserve the right to change this policy at any time and without any prior notice. You acknowledge and agree that it is your responsibility to review our policies periodically and to be aware of any modifications. Any changes to this policy will be posted on this page. If you require any additional information or have any questions, please feel free to contact us.
If you choose to work with us, in any capacity or purchased any of our products, please make sure you have read and agree to the following Terms and Conditions.
Business Office and Procedures
Hours of Business
Although, this is a one-woman operation (for now), we have operating hours just like any other business, both online and brick and mortar. Our current hours of business are Tuesdays through Friday from 11:00am-4:00pm EST. We are closed for business on Mondays, weekends and holidays. The only exception to the rule is if we are planning to go away for extended period of time or have been hired to do a rush job (additional fees required). You will be given advance notice, if your project falls during a holiday break or when we’re taking time off.
We would love to be able to answer every single email and phone call as they come in. However, if we do so we would not get any work done. All phone calls are By Appointment Only and have been dedicated to Tuesdays only that way we will be fully available to give you our undivided attention. You can always email for a faster response but please keep in mind we only check email twice a day (once in the morning and again late afternoon).
Any emails received after 4:00pm EST, will be answered the next business day (on a Friday, it will get answered on Tuesday). Also, please note any direct messages and/or comments left on social media is not the best for consumer service, as it may get lost or never seen. This may sound very complicated but its necessary in order for us to run this business as productive as possible for our clients that depend on us.
Payments, Cancellations & Refunds
Spec Work is doing work without the guarantee of payment. We will not do any work first and allow you to pay afterwards. We have took into consideration the financial situation of our target audience and understand that no everyone can hire or make a purchase right away and this is why all of our products/services were developed with every budget in mind along with offering payment plans.
Forms of Payments Accepted
PayPal is used invoice and collect payments. PayPal is free, secure, and easy to use. In most cases, you will not need a PayPal account to submit payment. You can pay using your funds in you PayPal account or a Credit/Debit Card. However, we are currently working on accepting alternative payment methods such as Stripe (for credit/debit payments).
Refund & Cancellation Policies
We are determined to provide you with our best work and aim to please. Each type of product or services has their own refund policy outlined below.
eBooks, Printables and other Digital Offerings
The copyright to all digital download PDF files remains with the creator, Artiatesia Deal. Files are intended for personal use by the single purchaser, and may not be copied, shared, distributed or resold. Due to the digital nature of these items, no refunds will be provided once the files have been sent.
Customer satisfaction is of the utmost important to us, and although we do not issue refunds on digital downloads, if you are experiencing any unforeseen issues with your purchase, please notify us immediately via email and we will work with you directly to resolve your issue.
These files are provided as a PDF. Please make sure you can open/read these types of files before purchasing. You can check out Adobe’s Free PDF Reader, if you haven’t already. You have 72 hours to download your purchase, after that the link will be disabled. If you choose to create
Created July 2 2018